Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines

Values and Beliefs

Values and Beliefs of Client Centred Care include:

  • Respect: respect clients’ wishes, concerns, values, priorities, perspectives, and strength
  • Human dignity: care for clients as whole and unique human beings, not as problems or diagnoses
  • Clients are experts for their own lives: clients know themselves the best
  • Clients as leaders: Follow the lead of clients with respect to information giving, decision making, care in general and involvement.
  • Clients’ goals coordinate care of the health care team: Clients define the goals that coordinate the practices of the health care team. All members of the team work toward facilitating the achievement of these goals.
  • Continuity and consistency of care and caregiver: Continuity and consistency of care and caregiver provides a foundation for client centred care.
  • Timeliness: The needs of clients and communities deserve a prompt response.
  • Responsiveness and universal access: Care that is offered to clients is universally accessible and responsive to their wishes, values, priorities, perspectives, and concerns.