Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines

Understanding Client's Values and Belief
  • All clients perceive events uniquely and in keeping with their individualized needs and past experiences.
  • All clients participate in care that is respectful and non-judgmental.
  • Crisis intervention utilizes a client centred approach that takes into consideration the client’s unique rights, feelings, values, perceptions and wishes (Registered Nurses Association of Ontario, 2002a).
  • Client centred care, involving nurses’ reflection and empathy is most effective in resolving crises (Registered Nurses Association of Ontario, 2002a).
  • Psychic energy or ego strength is variable among individuals and is influenced by past experiences and social support.
  • All clients and families are actively involved in collaboration and decision-making regarding their care.
  • Stress is a normal part of existence and can foster self-development and growth.
  • All clients are capable of assuming personal responsibility for their health, regardless of their unique abilities and challenges.
  • All clients grow and change in an environment of acceptance, trust and empathic understanding.
  • Sustained client change occurs when clients feel ready and supported to do so and not necessarily when the system expects it.
  • All human beings have a need for self-mastery and control over their lives.
  • Nurses believe in an individual’s ongoing capacity for self-determination and growth and in their own abilities to foster this process with clients.