Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines


The following list of selected references and websites are presented in alphabetical order. All websites were accessed in December 2006 and January 2007.

Betancourt, J.R., Green, A.R., Carrillo, J.E. et al. (2005). Cultural Competence and Health Care Disparities: Key Perspectives
and Trends. Health Affairs. 24(3): 499-505.

Boyle D., Dwinnell, B. & Platt, F. (2005) Invite Listen and Summarize: a patient-centered communication technique. Academic
Medicine 1:80(1): 29-32.

Campinha-Bacota. J. (1999) A model and instrument for addressing cultural competence in health case. Journal of Nursing
Education, 38: 203-207.

Campinha-Bacote, J.(2002). The Process of Cultural Competence in the Delivery of Health Care Services: a Model of Care.
Journal of Transcultural Nursing, 13(3): 181-184.

Centre for Addiction and Mental Health (CAMH). (2004). A Review of Cultural Competence: Definitions, Key Components,
Standards and Selected Trainings. Toronto, ON: Author.

The Change Management Tool Book. Three principal sections: Self, Team and Larger System.

College of Nurses of Ontario. (2004). Practice Guideline Culturally Sensitive Care. Toronto, ON: Author.

A Cultural Competence Guide for Primary Health Care Professionals in Nova Scotia. (2005). Numerous references for self-awareness, links to websites, assessment tools, etc.

Davis, C. (2003). How to help International Nurses Adjust. Nursing 2003 Career Directory Institure for Diversity in Health Management. (2004) Strategies for Leadership: Does Your Hospital Reflect the Community it Serves?

Goode T. (2000). Self-Assessment Checklist for Personnel Providing Primary Healthcare services. National Center for Cultural Competence.

Lynch E. & Hanson, M. (1998). The Cultural Competence Continuum.

A Manager’s Guide to Cultural Competence Education for Health Care Professionals. – Oncology Nurses Association Multicultural toolkit 

University of Toronto, Anti-racism and cultural diversity office
Provides training and education, a mechanism for dialogue and information about an inclusive environment Zoucha, R. (2000). The keys to culturally sensitive care. American Journal of Nursing. 100(2): 24GG-HH, 24KK.


Other selected websites of interest. All websites accessed in December 2006 and January 2007.
Cultural competency assessment tool from Vancouver, B.C.
Understanding culture and diversity in building communities.
Assessment of organizational cultural competence.
US Department of Health and Human Services – assessing cultural competence.
U.S. diversity essentials.
CLAS Standards Assessment Tool.
(See Appendix G)
Ontario Healthy Communities Coalition, Inclusive Community Organizations: A toolkit.
How language and culture affect the delivery of quality services to ethnically diverse people.
Transcultural nursing.
Transcultural nursing, cultural competence clinical research administrative and education.
Cultural competence in education.
Cultural competence online resources.
Cultural competency in medicine.
Cultural Competence Training: New Skills for a Diverse World. Multicultural Association of Nova Scotia.
Cultural competence resources.
U.S. Department of Health and Human Resources. Cultural Competence Resources for Health Care Providers.