Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines

Teamwork Competency and Defining Behaviours
Competencies Fully Performing Excellent Outstanding
TEAM WORK
Works collaboratively together with others to achieve group goals and objectives
  • Collaboration
  • Relationships/Partnerships
  • Open and willingly to share appropriate information with patients/clients, families and others
  • Assists in resolving team problems and deals with conflict in a positive manner
  • Takes responsibility for achieving individual goals while understanding the impact on patients/clients, families and others
  • Understands the importance of achieving team goals and contributes/ initiates solutions
  • Demonstrates a cooperative spirit and contributes to a positive and supportive working environment
  • Supportive of team decisions and is trusted by others
  • Takes action to address patient safety concerns within own or team members work
  • Takes initiative and offers assistance to colleagues/ fellow team members
  • Assumes leadership roles within the group and helps to facilitate team goal setting
  • Builds rapport, always communicates respectfully when giving feedback
  • Encourages and initiates teamwork
  • Involves the patient, family or others as a participant in the design and delivery of service or care
  • Works well with all people inside and outside the team
  • Mentors others and serves as a role model within team
  • Holds others accountable for team performance
  • Respects diversity, values the opinions of others
  • Continually strives to improve team effectivenessG
  • Creates synergy within team, department and alliances across the organization
  • Motivates others and brings team members together to achieve collaborative results
  • Persuades others to act in the best interests of patients/clients, families and teams within the organization
  • Resolves complex team issues by achieving common understanding on diverging interests
  • Facilitates and fosters cooperative approach within unit and beyond
  • Measures and monitors team outcomes and facilitates continuous quality improvement

Source: Teamwork competency and defining behaviours, Mount Sinai Hospital, Performance Appraisal System, Core Competency
on Teamwork, 2006.72