Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines


For detailed recommendations, please refer to the guideline at, p. 33- 52

System Recommendations (consult the guideline at for full detailed system recommendations, pg. 33-40)

5.1 Professional, regulatory and union bodies for health-care professionals:

  1. Serve as role models through the creation of safe, respectful and violence-free environments within their workplace’s staff, board of directors, committees and volunteers.
  2. Establish outreach programs that address violence in the workplace.
  3. Reflect the importance of safe, respectful, violence-free working environments in all applicable policies, standards, guidelines and educational materials developed by the organizations.
  4. Develop and collaborate with others to communicate common education and advocacy messages, that advance violence-free working environments.
  5. Educate health-care professionals and the public regarding violence in the workplace, including systemic, organizational and individual prevention, early detection and management.
  6. Review and respond to recommendations from coroners' inquests to ensure that standards and educational programs are in keeping with the development of a workplace free of violence

Individual/ Team Recommendations (consult the full guideline at, pg. 52-55, for detailed Individual/ Team recommendations)

7.1 All employees, physicians, volunteers and students:

  1. Acquire the knowledge and competencies to prevent, identify, and respond to potential violence.
  2. Engage in self-reflective practice and examine how one's behaviour impacts others and how the behaviour of others impacts them.
  3. Practice and collaborate with team members in a manner that fosters respect, trust and prevents violence. This includes refraining from as actions such as gossiping, bullying, harassment, socially isolating others, pushing, throwing elements, or any other behaviours that constitute aggression.
  4. Contribute to the development of organizational strategies to prevent, identify and respond to violence.
  5. Fully adhere to organizational policies, procedures and practices related to preventing, identifying and responding to workplace violence.
  6. Follow organizational processes related to mandatory reporting, seeking support and providing support to others when potentially violent situations are identified or violent situations occur.

Organizational Recommendations (refer to the guideline at, p. 44-52)