Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines

Implications for Best Practice Guidelines on Interpersonal Conflict

This best practice guideline on interpersonal conflict will be beneficial for interprofessional team members, nursing and non-nursing administrators, at the organizational and system level; policy makers and governments; educational institutions, professional organizations, employers, labour groups; and federal, provincial and territorial standard-setting bodies. The Managing and Mitigating Conflict in Health-care Teams guideline offers the best evidence to support recommendations on understanding the etiology and source of managing and mitigating, and provide meaningful solutions at various levels of practice. This approach may include an attitudinal shift on how nurses can positively use conflict situations in their practice.

Further, the Panel determined that this BPG will help assess, recognize, define, intervene, mitigate, manage and evaluate conflict in Health-care teams. This guideline provides nurses and decision-makers with tools and resources to educate team members, to identity ways to positively influence the culture within the Health-care team in order to mitigate conflict, and assist nurses and leaders to positively manage conflict and enhance the quality of care. Several strategies to address conflict among nurses are discussed such as providing education to individual practitioners and creating a work culture that recognizes the impact of unresolved conflict on team functioning and nurses overall health and well-being.