Registered Nurses' Association of Ontario

Nursing Best Practice Guidelines

Conceptual Model of the Antecedents and Consequences of Conflict

The Conceptual Model of the Antecedents and Consequences of Conflict organizes and guides the discussion of the recommendations. The model includes the following:
• Conflict antecedents (including individual characteristics, interpersonal factors and organizational factors);
• Perceived conflict;
• Conflict management style; and
• Conflict consequences (including the effects of conflict on individuals, interpersonal relationships, and the organization).

This model is available at http://rnao.ca/bpg/guidelines/managing-conflict-healthcare-teams